privacy policy

The website www.amoregelati.bg is owned by AMORE GELATI Ltd.

AMORE GELATI Ltd. is a limited liability company engaged in the manufacture and sale of ice cream products, chocolate products, confectionery, etc. In connection with the entry into force of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 EC, we undertake to inform you how we collect and use your personal data through our website and online shop.
The purpose of the Privacy Policy is to inform you how our company uses the personal data of online shop users, what information it collects and evaluates, and subsequently uses, provides to third parties or otherwise processes.

 

Personal data

“AMORE GELATI ” Ltd. takes due care to protect the personal data of the Customer, which became known when filling in the electronic form for registration and purchase on the web page www.amoregelati.bg. This obligation is waived if the Customer has provided false data.

Subject to applicable law and the provisions of these General Terms and Conditions, AMORE GELATI LTD may use the Customer’s personal data solely for the purposes set out in these General Terms and Conditions.

“AMORE GELATI ” Ltd. has the right to use the information provided by the Customer through the web page www.amoregelati.bg for offering goods and/or services to the Customer, for promotions, sending advertising messages, greetings, organizing raffles, inquiries, for statistical and any other lawful purposes, except in the case of express disagreement of the same sent to the following e-mail address: order@amoregelati.bg.

The purposes for which the data described above may be used are not exhaustive and do not give rise to any obligations for AMORE GELATI Ltd. through the www.amoregelati.bg website. Any other purposes for which the data is used will be in accordance with Bulgarian legislation, applicable international acts, Internet ethics, rules of morality and good morals.

By registering on the www.amoregelati.bg web page, the Customer agrees to receive personalised messages about promotions and up-to-date offers to the email address he/she entered when registering. In the event that the Customer does not wish to receive promotional messages, he/she may unsubscribe via a special embedded unsubscribe link contained in each promotional message.

“AMORE GELATI” Ltd., through the web page www.amoregelati.bg undertakes not to disclose any personal data about the Customer to third parties – state authorities, commercial companies, individuals and others, except in cases where:

has obtained the Customer’s express written consent;

the information has been requested by government authorities or officials who are authorized to request and collect such information according to the legislation in force;

“AMORE GELATI ” Ltd, through the web page www.amoregelati.bg is obliged to provide the information by law.

Mandatory information on individuals’ data protection rights. Information about the Data Controller Name “AMORE GELATI ” Ltd, UIC 206045981

Registered office and address of the registered office Sofia, ul. “Address for correspondence. Sofia, Nikolay Hayti Str. “00359 882 301293 E-mail: order@amoregelati.bg

Picture name: Tsvetanka Ivanova

Phone: 00359 882 301293

E-mail: order@amoregelati.bg

Name Commission for Personal Data Protection Headquarters and registered office Gr. 1592 Sofia Blvd. “Prof. 2 Tsvetan Lazarov Address for correspondence Gr. 1592 Sofia Blvd. “Prof. 2 Tsvetan Lazarov Phone 02 915 3 518 Website www.cpdp.bg

The controller collects and processes your personal data in connection with the use of the online store www.amoregelati.bg and the conclusion of contracts with the company on the basis of Article 6, paragraph 1, Regulation (EU) 2016/679 (GDPR), and in particular on the following grounds:

– Your explicit consent as a customer;

– Performance of the Controller’s obligations under a contract with you;

– Compliance with a legal obligation applicable to the Controller;

– For the purposes of the legitimate interests of the Controller or a third party;

We collect and process the personal data you provide to us in connection with your use of the www.amoregelati.bg online store and entering into a contract with the company, including for the following purposes:

– creating an account and providing full functionality when using the online store;

– individualisation of the contracting party;

– accounting purposes;

– information security protection;

– securing the performance of the contract for the provision of the relevant service;

– sending a newsletter if you so request;

(2) We observe the following principles in processing your personal data:

– lawfulness, fairness and transparency;

– limitation of the purposes of processing;

– relevance to the purposes of the processing and minimisation of the data collected;

– accuracy and timeliness of data;

– limitation of storage to achieve the purposes;

– integrity and confidentiality of processing and ensuring an appropriate level of security of personal data.

In processing and storing personal data, the Data Controller may process and store personal data in order to protect its following legitimate interests:

– Performance of its obligations to the National Revenue Agency, the Ministry of the Interior and other state and municipal authorities.

The Company carries out the following operations with the personal data provided by you for the following purposes:

Registration of a user in the e-shop and execution of a distance purchase contract – the purpose of this operation is to create a profile to use the e-shop for the purchase of goods and provide contact details for the delivery of purchased goods. The registration and creation of a profile for the use of the online shop is not a mandatory step of the provision of the service and it is available to a significant extent without the creation of a profile.

Impact assessment – Based on the impact assessment carried out, the Data Protection Officer considers that the operation “Registration of a user in the online shop and execution of a distance purchase contract” is admissible to carry out and provides sufficient guarantees to protect the rights and legitimate interests of data subjects in accordance with the requirements of the GDPR.

Sending newsletters (newsletter) and advertising messages – the purpose of this operation is to administer the process of sending newsletters to customers who have indicated that they wish to receive. Given the limited scope of the personal data collected, the Data Protection Officer considers that conducting an impact assessment is not necessary for the operation.

Exercising the right of withdrawal or making a complaint- the purpose of this operation is to administer the process of exercising the right of withdrawal or complaint by the customer. Given the limited scope of the personal data collected, the Data Protection Officer considers that conducting an impact assessment is not necessary to carry out the operation.

When paying for orders via a virtual POS terminal, AMORE GELATI Ltd. does not store data on the cards through which payments are made.

The controller processes the following categories of personal data and information for the following purposes and on the following grounds:

Purpose for which the data is collected:

1) To contact the user and send information to the user

2) For the purpose of registering a user in the online store, and

3) for the purpose of sending a newsletter.

Basis for processing your personal data – By accepting the terms and conditions and registering in the online store or placing an order without registration, or by concluding a written contract, a contractual relationship is established between the Controller and you, on the basis of which we process your personal data – Art. 6, para. 1 (b) GDPR. Your data for sending newsletters is processed on the basis of your explicit consent – Art. 6 para. 1 (a) GDPR.

Grounds for data processing. 1 (a) GDPR at the time of registration in the online store.

Delivery details (name, telephone, e-mail, address)

Purpose for which the data is collected: performance of the controller’s obligations under a distance purchase contract and delivery of the purchased goods, including when exercising the right of return or withdrawal from purchased goods.

Basis for processing your personal data- By accepting the terms and conditions and registering in the e-shop or placing an order without registration, or by concluding a written contract, a contractual relationship is established between the Controller and you, on the basis of which we process your personal data – Art. 6, para. 1 (b) GDPR.

(2) The Controller does not collect or process personal data relating to the following:

– reveal racial or ethnic origin;

– reveal political, religious or philosophical beliefs, or trade union membership;

– genetic and biometric data, data concerning health or data concerning sex life or sexual orientation.

(3) Personal data are collected by the Controller from the individuals to whom they relate.

(4) The Company does not carry out automated decision-making with data.

(5) The Company does not collect or process data about persons under the age of 18 except with the express consent of their parents or legal correspondents.

 The controller stores your personal data for a period no longer than the existence of your online store account or the completion of the order through the “Quick Order” option. After deletion of your account or successful completion, the Administrator shall take the necessary care to delete and destroy all your data without undue delay or to anonymize it (i.e. to put it in a form that does not reveal your identity).

The Controller shall keep your personal data provided in connection with online orders for a period of 5 years for the purpose of protecting the Controller’s legal interests in the event of legal or administrative disputes with users of the online shop, and the accounting documents shall be kept for the relevant statutory period.

The Controller shall notify you in the event that the data retention period needs to be extended in order to comply with a legal obligation or in view of the Controller’s legitimate interests or otherwise.

The Data Controller shall store the personal data of the legal representatives of its business partners for the duration of the performance of the contract, to comply with the legitimate interests and legal obligations of the Data Controller, which period may exceed the duration of the concluded contract.

The controller may, at its discretion, transfer some or all of your personal data to processors for the purposes of processing to which you have consented, subject to the requirements of Regulation (EU) 2016/679 (GDPR).

The controller will notify you in the event of an intention to transfer some or all of your personal data to third countries or international organisations.

Your rights in the collection, processing and storage of your personal data.

If you do not wish all or part of your personal data to continue to be processed by the Company for any or all of the processing purposes, you may withdraw your consent at any time by making a free text request to order@amoregelati.bg. You can download the form for withdrawal of consent to the processing of personal data HERE

The Data Controller may ask you to verify your identity and identity with the data subject by asking you to enter your email address and password to access the site on site at the Company’s office to an employee.

By withdrawing your consent to the processing of personal data, which is required to create and maintain an account in the online store, your account will become inactive. You will of course be able to browse the online shop and the products offered and place orders or make a new registration.

If you have placed an order that is in the process of being processed, the earliest you can withdraw your consent to processing is upon successful completion of the order.

copyrights

You have the right to request and obtain confirmation from the Controller as to whether personal data relating to you is being processed and, if you are a registered user, you may at any time view in your profile the personal data that you have provided and is being processed about you.

You have the right to access the data relating to you and the information relating to the collection, processing and storage of your personal data.

The controller shall provide you, upon request, with a copy of the personal data processed relating to you in electronic or other appropriate form.

You may correct or complete inaccurate or incomplete personal data relating to you directly through your profile on the website or by making a request to the Controller.

You have the right to ask the Controller to erase some or all of the personal data relating to you and the Controller has the obligation to erase them without undue delay where one of the following grounds applies:

– the personal data is no longer necessary for the purposes for which it was collected or otherwise processed;

– you withdraw your consent on which the processing is based and there is no other legal basis for the processing;

– You object to the processing of personal data relating to you, including for direct marketing purposes, and there are no lawful grounds for the processing which override;

– the personal data have been unlawfully processed;

– the personal data must be erased in order to comply with a legal obligation under EU or Member State law to which the Controller is subject;

– the personal data have been collected in connection with the provision of information society services.

The Controller is not obliged to erase the personal data if it stores and processes them:

– to exercise the right to freedom of expression and the right to information;

– to comply with a legal obligation requiring processing under EU or Member State law applicable to the Controller or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Controller;

– for reasons of public interest in the field of public health;

– for archiving purposes in the public interest, scientific or historical research or statistical purposes;

– for the establishment, exercise or defence of legal claims.

In the event of exercising your right to be forgotten, the Company will delete all your data, except for the following information:

– information that is necessary to verify that your right to be forgotten has been exercised – email, IP address;

– technical information for the operation of the online store, which information cannot be linked in any way to your person;

– e-mail address with which you registered in the online shop.

In order to exercise your right to be forgotten, it is necessary to submit by sending a request in free text by email to the Administrator at order@amoregelati.bg

The Administrator may ask you to verify your identity and identity with the person to whom the data relates.

If there is an order placed by you that is in the process of being processed, the earliest point at which you can request to be “forgotten” is upon successful completion of the order.

By deleting your personal data, your account will become inactive. You will, of course, be able to browse the online shop and the products offered and place orders as a guest or make a new registration.

The controller does not delete data that it has a legal obligation to store, including for the defence of legal claims made against it or to prove its rights.

You have the right to require the Controller to restrict the processing of data relating to you where:

– you contest the accuracy of the personal data, for a period that allows the Controller to verify the accuracy of the personal data;

– the processing is unlawful, but you do not wish the personal data to be erased, but only for its use to be restricted;

– The Controller no longer needs the personal data for the purposes of the processing, but you require it for the establishment, exercise or defence of legal claims;

– You have objected to the processing pending verification that the Controller’s legitimate grounds override your interests.

You may at any time download or obtain the data stored and processed about you in connection with your use of the Administrator’s services directly through your account or by email request.

You may ask the Controller to transfer your personal data directly to a controller designated by you, where this is technically feasible.

You have the right to require the Controller to restrict the processing of data relating to you where:

– you contest the accuracy of the personal data, for a period that allows the Controller to verify the accuracy of the personal data;

– the processing is unlawful, but you do not wish the personal data to be erased, but only for its use to be restricted;

– The Controller no longer needs the personal data for the purposes of the processing, but you require it for the establishment, exercise or defence of legal claims;

– You have objected to the processing pending verification that the Controller’s legitimate grounds override your interests.

You may at any time download or obtain the data stored and processed about you in connection with your use of the Administrator’s services directly through your account or by email request.

You may ask the Controller to transfer your personal data directly to a controller designated by you, where this is technically feasible.

You may object at any time to the processing of personal data by the Controller.

Your rights in the event of a personal data breach

If the Controller becomes aware of a breach of the security of your personal data which may pose a high risk to your rights and freedoms, it shall notify you without undue delay of the breach and of the measures taken or to be taken.

The controller is not obliged to notify you if:

– it has taken appropriate technical and organisational measures to protect the data affected by the security breach;

– has subsequently taken measures to ensure that the breach will not result in a high risk to your rights;

– notification would require a disproportionate effort.

Persons to whom your personal data are disclosed

For the purposes of processing your personal data and providing the service in its full functionality and in view of your interests, the Controller may provide the data to persons who are data processors. These processors shall comply with all legality and security requirements in the processing and storage of your personal data.

The Controller shall not transfer your data to third countries without expressly notifying you.

In the event of a breach of your rights under the above or applicable data protection legislation, you have the right to lodge a complaint with the Data Protection Commission as follows:

Data Protection Commission

Headquarters and registered office

HQ. Headquarters and registered office at 1592 Sofia Blvd. “1595 Prof. 2 Tsvetan Lazarov

Address for correspondence

Gr. 1592 Sofia Blvd. “Prof. Tsvetan Lazarov” 2

Telephone

02 915 3 518

Website

www.cpdp.bg

You can exercise all your rights regarding the protection of your personal data by sending an email to order@amoregelati.bg in a free form that contains a statement to this effect and identifies you as the data holder.

If the consent relates to a transfer, the Data Controller describes the possible risks for the transfer of the data to third countries in the absence of an adequate protection solution and appropriate means of protection.

Any amendments to this privacy policy will be implemented once the current content is published on our website: www.amoregelati.bg .

General conditions

WWW.AMOREGELATI.BG is a web page (called for short www.amoregelati.bg), administered by “AMORE GELATI ” Ltd., with UIC 206045981, with registered office and management address in Bulgaria, gr. Sofia, ul. “Nikolay Haitov ” № 6, in. B, office 3, address for business activity in Sofia, Bulgaria. Sofia, 5, Haiyta str. Tsar “Ivan Shishman” 41, tel. 00359 882301293.
Please read the terms and conditions below carefully before using the web page – www.amoregelati.bg.
About using this web page – www.amoregelati.bg. You unconditionally agree to these terms and conditions.
These terms and conditions govern the relationship between AMORE GELATI LTD and persons using the website and online shop located at www.amoregelati.bg.
The General Terms and Conditions may be modified at any time by updating and publishing them on the current web page www.amoregelati.bg. These changes shall take effect immediately after their publication and shall be binding on all users/customers. By accessing www.amoregelati.bg, users agree to comply with the merchant’s terms and conditions as well as applicable laws.
“AMORE GELATI ” Ltd. is the creator and owner of the web page www.amoregelati.bg .

“AMORE GELATI ” Ltd. grants you the right to load and view all materials that are published, for personal non-commercial use only, provided that you respect and comply with all copyright and relevant designations. The materials on this web site may not be modified in any way, nor copied, publicly distributed or given away for any public or commercial purpose. The materials on this www.amoregelati.bg web page are protected by copyright and related rights laws, and any unauthorized use may be a violation of copyright, intellectual property and trademark rights or other legal provisions.

Supervisory Authorities:
Data Protection Commission

Address. Privacy Protection Authority, Sofia, ul. Privacy Protection Agency, Sofia, “Prof. 2, Prof. Tsvetan Lazarov

e-mail: kzld@cpdp.bg

website: www.cpdp.bg
Commission for Consumer Protection

Address. Sofia, Slaveykov Square No. 4A, et. 3, 4 и 6,

Hotline: 0700 111 22

Website: www.kzp.bg

http://www.kzp.bg/

Orders can be placed online at www.amoregelati.bg and by phoning 00359 882 301293, by ordering online at www.amoregelati.bg or by purchasing directly from the stores:

Online orders – under this option you can register as a “User” or place an order as a “Guest”. The registered user has a personal account (account) through which he can track his orders, etc.;

Phone orders – with this option, you can place your order directly to +359882301293, where our operator will take it;

Buying from a shop – you can buy the products directly from our sales outlet “AMORE GELATI ” Ltd. We can offer you our products at our shop in Sofia, ul. Our offer is available at our store “JAMELES”, located at 41 Tsar “Ivan Shishman” Street.

Orders are considered accepted for execution every working day from 8.00 a.m. to 3.00 p.m. Orders placed through the online store are considered accepted in the first working hour following the order.

The products and services displayed on the www.amoregelati.bg web page are the offerings detailed on the www.amoregelati.bg web page.

Your ORDER placed through www.amoregelati.bg will be accepted as an offer of contract.

By placing an order on the www.amoregelati.bg web page, you confirm that you agree to the form of communication (telephone and/or e-mail) by which www.amoregelati.bg fulfills orders on the www.amoregelati.bg web page.

If the web page www.amoregelati.bg confirms the execution of an order, this means full acceptance of the terms of the order. Acceptance of an order by the www.amoregelati.bg web page is deemed to have taken place when there is an electronic confirmation (e-mail, Viber, etc.) sent from the www.amoregelati.bg web page, or a telephone number to the customer, without requiring confirmation of receipt by the customer.

The contract shall be deemed to be concluded and shall come into force upon confirmation of the order from the web page www.amoregelati.bg, or the telephone number to the customer. These terms and conditions of sale are the basis of the concluded contract.

All prices in the online store are in Bulgarian lev and are valid at the time of publication, and the trader has the right to change them at any time. The new prices are valid for the customers from their publication on the website. Prices for confirmed orders are final and not subject to change.

 

The subject of the order is the products gelato and sorbets, ice cream cakes, sticks, jars, waffles, chocolate and chocolate products, cakes, confectionery, hot and cold drinks, etc., which the customer has expressed a wish to purchase by creating an order on the website, confirmed by www.amoregelati.bg. The products have the characteristics described by the web page www.amoregelati.bg.

All prices quoted on the website are inclusive of VAT.

The pictures of goods published on the website are illustrative. There may be a discrepancy with the actual products.

Deliveries are carried out on the territory of the town of. Sofia.

How is the goods/service sent/received? Receiving on the spot and delivery by courier of the company, and courier company.

Deliveries to the city of. Sofia are made within 3 working days from the date of the order. After ordering you will receive an e-mail, text message on phone or Viber, with confirmation of receipt and order fulfillment.

In case of an incorrect or wrong address, contact person and / or phone number when placing the order through the web page www.amoregelati.bg “AMORE GELATI ” Ltd., is not bound by any obligation to fulfill the order. The customer is liable for a penalty equal to the costs incurred for the execution of the order.

Cancellation Policy – The Customer may not, cancel an order for a custom made product.

The customer may cancel an order within 30 minutes of placing the order.

In case of cancellation of the order within 30min. and payment by card, the money will be refunded to the card with which the payment was made.

Action to be taken in the event of a complaint by the customer for faulty or incorrect goods / service – We do not allow any complaint on food products and products made on site or to order. If an error is made in the fulfilment of the order by us, the order shall be re-executed.

The cost of any delivery within the city of. 6 BGN incl. VAT. In case of orders with a value of at least 50.00 BGN – the delivery to the city of Sofia is subject to VAT. Sofia is free.

Payment is made in Bulgarian lev online on the web page www.amoregelati.bg , through a virtual post-terminal or by cash on delivery.

The buyer is obliged to provide an accurate and valid telephone number, delivery address and e-mail address, to pay the price of the goods, to pay the delivery costs when the same is not free and to provide access and the possibility of receiving the goods.

Upon receipt of the goods, the buyer is obliged to inspect them immediately. In the event of any shortages, discrepancies with the order or defects, the same shall be reported immediately to the trader by telephone or email.

Upon acceptance of the shipment without remarks, all subsequent claims of apparent defects, discrepancies and shortages will be deemed to be unfounded and will not be accepted and the delivery will be deemed to have been duly made.

Due to the fact that ice cream is a perishable good, no returns will be accepted for this and ice cream items. Complaints will be accepted by calling us on 00359 882301293 or emailing order@amoregelati.bg within 14 days of delivery, as reflected on the courier’s delivery notes.

“AMORE GELATI ” Ltd., through www.amoregelati.bg shall not be liable for any failure to perform its obligations under this Agreement in the event of circumstances that “AMORE GELATI ” Ltd., through www.amoregelati.bg did not foresee and was not obliged to foresee – including, but not limited to, cases of force majeure, random events, problems in the global network of the Internet and in the provision of services beyond the control of “AMORE GELATI ” Ltd. through www.amoregelati.bg.

This policy forms part of the Terms of Use of this website and as such shall be applied and interpreted in accordance with the laws of the Republic of Bulgaria.

“AMORE GELATI ” Ltd. is the trade name, logo and brand.

All rights are protected in accordance with the laws of the Republic of Bulgaria and international laws. The content, texts, photo images, logo and all other materials are the intellectual property of “AMORE GELATI ” Ltd. and all these materials may be used only for personal non-commercial purposes. Any abuse against “AMORE GELATI ” Ltd is strictly prohibited. You are hereby notified that “AMORE GELATI ” LTD strictly enforces its intellectual property rights and legal proceedings will be instituted against all infringers.

Online shop www.amoregelati.bg is managed from our office in Sofia, Bulgaria. All goods and materials published on the site can be used outside the country. If you use the online shop outside the country, you are responsible according to local laws. The terms of use of this “Online Shop” are governed by the laws of the Republic of Bulgaria.

The invalidity of any provision of these terms and conditions shall not invalidate the entire terms and conditions. The invalid clause of the general terms and conditions or a clause that contradicts mandatory provisions of law shall be replaced by the corresponding clause of the legislation in force in the Republic of Bulgaria.

The provisions of the Consumer Protection Act and the legislation in force in the Republic of Bulgaria shall apply to matters not covered by these General Terms and Conditions.

All disputes concerning the interpretation and performance of these General Terms and Conditions and the interpretation and performance of distance selling contracts and goods offered by the Online Shop shall be resolved by agreement, and in the event of failure to reach such agreement, the dispute shall be referred to the competent court for resolution in accordance with Bulgarian law.

The alternative dispute resolution body is the Conciliation Commission of the Commission for Consumer Protection, with address. The Consumer Protection Commission, with its headquarters at the Consumer Protection Commission, Sofia, pl. 070011122, www.kzp.bg.

These General Terms and Conditions were adopted on 01.01.2020 and shall enter into force on the date of their publication on www.amoregelati.bg. “AMORE GELATI” Ltd. will periodically update these General Terms and Conditions if necessary. In case of change, the updated General Terms and Conditions will be published on the website.