No products in the cart.
Privacy Policy
Website www.amoregelati.bg is owned by "AMORE GELATI " LTD.
AMORE GELATI LTD is a limited liability company engaged in the business of manufacturing and trading ice cream products, chocolate products, confectionery, etc. In connection with the entry into force of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 EC, we undertake to inform you how we collect and use your personal data through our website and online shop.
The purpose of the Privacy Policy is to inform you how our company uses the personal data of users of the online store, what information it collects and evaluates, and subsequently uses, provides to third parties or otherwise processes.
Personal data
“AMORE GELATI LTD shall take due care to protect the Customer's personal data made known when completing the electronic form for making an application for registration and purchase at www.amoregelati.bg. This obligation is waived if the Customer has provided false data.
Subject to applicable law and the provisions of these Terms and Conditions, AMORE GELATI LTD may use the Customer's personal data solely for the purposes set out in these terms and conditions.
“AMORE GELATI LTD has the right to use the information provided by the Customer through the www.amoregelati.bg web page for offering goods and/or services to the Customer, for promotions, sending advertising messages, congratulations, organizing raffles, inquiries, for statistical and any other lawful purposes, except in the case of express disagreement of the same sent to the following e-mail address: order@amoregelati.bg.
The purposes for which the data may be used, as described above, are not exhaustive and do not create obligations for "AMORE GELATI LTD via www.amoregelati.bg. Any other purposes for which the data is used will comply with Bulgarian law, applicable international acts, Internet ethics, rules of morality and good morals.
By registering on a web page www.amoregelati.bg, the Customer agrees to receive personalized messages about promotions and current offers to his/her email address that he/she entered during registration. In the event that the customer does not wish to receive promotional messages, they may unsubscribe via a special embedded unsubscribe link contained in each promotional message.
“AMORE GELATI LTD, through the website www.amoregelati.bg undertakes not to disclose any personal data about the Customer to third parties - government authorities, commercial companies, individuals and others, except where:
has obtained the Customer's express written consent;
the information has been requested by public authorities or officials who are authorised to request and collect such information under applicable law;
“AMORE GELATI LTD, through the website www.amoregelati.bg is obliged to provide the information by law.
Mandatory information on individuals' data protection rights. Information about the Data Controller Name "AMORE GELATI " Ltd, UIC 206045981
Registered office and address of management gr. Sofia, bul. "Address for correspondence. Sofia, ul. "00359 882 301293 E-mail: order@amoregelati.bg
Picture name: Tsvetanka Ivanova
Phone: 00359 882 301293
E-mail: order@amoregelati.bg
Name Commission for Personal Data Protection Headquarters and registered office Gr. 1592 Sofia Blvd. "Prof. 2 Tsvetan Lazarov Address for correspondence Gr. 1592 Sofia Blvd. "Prof. 2 Tsvetan Lazarov Phone 02 915 3 518 Website www.cpdp.bg
The controller collects and processes your personal data in connection with the use of the online store www.amoregelati.bg and the conclusion of contracts with the company on the basis of Article 6(1) of Regulation (EU) 2016/679 (GDPR), in particular on the following grounds:
- Your explicit consent as a customer;
- Performance of the Administrator's obligations under a contract with you;
- Compliance with a legal obligation applicable to the Administrator;
- For the purposes of the legitimate interests of the Controller or a third party;
We collect and process the personal data you provide to us in connection with your use of the online store www.amoregelati.bg and entering into a contract with the company, including for the following purposes:
- creating an account and providing full functionality when using the online store;
- individualization of a contracting party;
- accounting purposes;
- information security protection;
- securing the performance of the service contract;
- sending a newsletter if you wish;
(2) We comply with the following principles when processing your personal data:
- legality, fairness and transparency;
- limitation of the purposes of processing;
- relevance to the purposes of the processing and minimisation of the data collected;
- data accuracy and timeliness;
- limitation of storage in order to achieve the objectives;
- integrity and confidentiality of processing and ensuring an appropriate level of security of personal data.
In processing and storing personal data, the Controller may process and store personal data in order to protect its legitimate interests:
- performance of its obligations to the National Revenue Agency, the Ministry of the Interior, and other state and municipal authorities.
The Company performs the following operations with the personal data provided by you for the following purposes:
Registration of a user in the e-shop and execution of a distance purchase contract - the purpose of this operation is to create a profile to use the e-shop to purchase goods and provide contact details for the delivery of purchased goods. The registration and creation of a profile to use the online shop is not a mandatory step in the provision of the service and it is available to a significant extent without the creation of a profile.
Impact Assessment - Based on the impact assessment carried out, the Data Protection Officer considers that the operation "Registration of a user in the e-shop and execution of a distance purchase contract" is admissible to carry out and provides sufficient guarantees for the protection of the rights and legitimate interests of data subjects in accordance with the requirements of the GDPR.
Sending newsletters and promotional messages - the purpose of this operation is to administer the process of sending newsletters to customers who have indicated that they wish to receive them. Given the limited scope of the personal data collected, the Data Protection Officer considers that conducting an impact assessment is not necessary for the operation.
Exercising the right of withdrawal or making a complaint - the purpose of this operation is to administer the process of exercising the right of withdrawal or complaint by the customer. Given the limited scope of the personal data collected, the Data Protection Officer considers that conducting an impact assessment is not necessary to carry out the operation.
When paying for orders through a virtual POS terminal, AMORE GELATI Ltd. does not store data about the cards through which payments are made.
The controller processes the following categories of personal data and information for the following purposes and on the following grounds:
Purpose for which the data is collected:
1) Contacting the user and sending information to the user
2) for the purpose of user registration in the online store, and
3) to send a newsletter.
Grounds for processing your personal data - By accepting the terms and conditions and registering in the e-shop or placing an order without registration, or by concluding a written contract, a contractual relationship is established between the Administrator and you, on which basis we process your personal data - Art. 1 (b) GDPR. Your data for sending newsletters is processed on the basis of your explicit consent - Art. 6 para. 1 (a) GDPR.
Grounds for data processing: you have provided your explicit consent to the processing of your personal data for one or more specific purposes - 6, para. (a) of the GDPR at the time of registration in the online store.
Delivery details (names, phone, e-mail, address)
Purpose for which the data is collected: performance of the controller's obligations under a distance purchase contract and delivery of purchased goods, including the exercise of the right of return or withdrawal from purchased goods.
Basis for processing your personal data - By accepting the terms and conditions and registering in the e-shop or placing an order without registration, or by concluding a written contract, a contractual relationship is established between the Administrator and you, on which basis we process your personal data - Art. 1 (b) GDPR.
(2) The controller shall not collect or process personal data relating to the following:
- reveal racial or ethnic origin;
- reveal political, religious or philosophical beliefs, or trade union membership;
- genetic and biometric data, health data or data on sex life or sexual orientation.
(3) Personal data are collected by the Controller from the persons to whom they relate.
(4) The Company shall not carry out automated decision-making with data.
(5) The Company does not collect and process data about persons under the age of 18, except with the express consent of their parents or legal representatives.
The controller stores your personal data for a period no longer than the existence of your online store account or the completion of the order through the "Quick Order" option. After deletion of your account or successful completion, the Administrator shall take the necessary care to delete and destroy all your data without undue delay or to anonymize it (i.e. to put it in a form that does not reveal your identity).
The Administrator stores your personal data provided in connection with online orders for a period of 5 years for the purpose of protecting the legal interests of the Administrator in legal or administrative disputes with users of the online store, and the accounting documents are kept for the relevant statutory period.
The Controller shall notify you in the event that the data retention period needs to be extended in order to comply with a legal obligation or in view of the legitimate interests of the Controller or otherwise.
The Controller stores the personal data of the legal representatives of its business partners for the period of performance of the contract, to comply with the legitimate interests and legal obligations of the Controller, and this period may exceed the term of the concluded contract.
The controller may, at its discretion, transfer some or all of your personal data to processors for the performance of the processing purposes to which you have consented, subject to the requirements of Regulation (EU) 2016/679 (GDPR).
The controller will notify you if it intends to transfer some or all of your personal data to third countries or international organisations.
Your rights in the collection, processing and storage of your personal data.
If you do not wish all or part of your personal data to continue to be processed by the Company for any or all of the processing purposes, you may withdraw your consent at any time by making a free text request to order@amoregelati.bg. The form for withdrawal of consent to the processing of personal data can be downloaded from HERE
The Controller may ask you to verify your identity and identity with the person to whom the data relates by asking you to enter an email address and password to access the site on site at the Company's office to one of our employees.
By withdrawing your consent to the processing of personal data, which is mandatory for the creation and maintenance of an account in the online store, your account will become inactive. You will, of course, be able to browse the online shop and the products offered and place orders or make a new registration.
If you have placed an order that is in the process of being processed, the earliest point at which you can withdraw your consent to processing is upon successful completion of the order.
Usage rights
You have the right to request and obtain confirmation from the Controller as to whether personal data relating to you is being processed and, if you are a registered user, you may at any time view in your profile the personal data that you have provided and is being processed about you.
You have the right to access the data relating to you as well as the information concerning the collection, processing and storage of your personal data.
The controller shall provide you, upon request, with a copy of the processed personal data relating to you in electronic or other appropriate form.
You may correct or complete inaccurate or incomplete personal data relating to you directly through your profile on the website or by making a request to the Controller.
You have the right to ask the Controller to delete some or all of the personal data relating to you, and the Controller has the obligation to delete them without undue delay where one of the following grounds applies:
- the personal data are no longer necessary for the purposes for which they were collected or otherwise processed;
- You withdraw your consent on which the processing is based and there is no other legal basis for the processing;
- You object to the processing of personal data relating to you, including for direct marketing purposes, and there are no legitimate grounds for the processing that override;
- personal data have been unlawfully processed;
- the personal data must be erased in order to comply with a legal obligation under EU or Member State law to which the Controller is subject;
- personal data have been collected in connection with the provision of information society services.
The controller is not obliged to delete personal data if it stores and processes them:
- to exercise the right to freedom of expression and the right to information;
- to comply with a legal obligation requiring processing provided for in EU or Member State law to which the Controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Controller;
- for public health reasons;
- for archiving purposes in the public interest, for scientific or historical research or for statistical purposes;
- for the establishment, exercise, or defence of legal claims.
In the event that you exercise your right to be forgotten, the Company will delete all of your data except for the following information:
- information necessary to verify that your right to be forgotten has been exercised - email, IP address;
- technical information about the operation of the online store, which information cannot be linked in any way to your person;
- e-mail address with which you have registered in the online store.
To exercise your right to be forgotten, it is necessary to submit a request in free text by email to the Administrator at order@amoregelati.bg.
The controller may ask you to verify your identity and identity with the data subject.
If you have placed an order that is in the process of being processed, the earliest you can request to be "forgotten" is upon successful completion of the order.
By deleting your personal data, your account will become inactive. You will, of course, be able to browse the online shop and the products offered and place orders as a guest or make a new registration.
The controller shall not delete the data which it has a legal obligation to retain, including for the purpose of defending legal claims made against it or proving its rights.
You have the right to require the Controller to restrict the processing of data relating to you where:
- challenge the accuracy of the personal data, for a period that allows the Controller to verify the accuracy of the personal data;
- the processing is unlawful, but you do not wish the personal data to be erased, only for its use to be restricted;
- The controller no longer needs the personal data for processing purposes, but you require it for the establishment, exercise or defence of legal claims;
- You have objected to processing pending verification that the Controller's legitimate grounds override your interests.
You may at any time download or obtain the data stored and processed about you in connection with your use of the Administrator's services directly through your account or by email request.
You may request the Controller to transfer your personal data directly to a controller designated by you where this is technically feasible.
You have the right to require the Controller to restrict the processing of data relating to you where:
- challenge the accuracy of the personal data, for a period that allows the Controller to verify the accuracy of the personal data;
- the processing is unlawful, but you do not wish the personal data to be erased, only for its use to be restricted;
- The controller no longer needs the personal data for processing purposes, but you require it for the establishment, exercise or defence of legal claims;
- You have objected to processing pending verification that the Controller's legitimate grounds override your interests.
You may at any time download or obtain the data stored and processed about you in connection with your use of the Administrator's services directly through your account or by email request.
You may request the Controller to transfer your personal data directly to a controller designated by you where this is technically feasible.
You may object at any time to the processing of personal data by the Controller.
Your rights in the event of a data breach
If the Controller identifies a breach of the security of your personal data which may pose a high risk to your rights and freedoms, it shall notify you without undue delay of the breach and of the measures taken or to be taken.
The administrator is not obliged to notify you if:
- has taken appropriate technical and organisational measures to protect the data affected by the security breach;
- has subsequently taken measures to ensure that the infringement will not result in a high risk to your rights;
- notification would require a disproportionate effort.
Persons to whom your personal data is provided
For the purposes of processing your personal data and providing the service in its full functionality and in view of your interests, the Controller may provide the data to persons who are data processors. These processors shall comply with all legality and security requirements in the processing and storage of your personal data.
The controller does not transfer your data to third countries without explicitly notifying you.
In the event of a breach of your rights under the above or applicable data protection legislation, you have the right to lodge a complaint with the Data Protection Commission as follows:
Data Protection Commission
Registered office and management address
Gr. 1592 Sofia Blvd. "Proff. Tsvetan Lazarov" 2
Address for correspondence
Gr. 1592 Sofia Blvd. "Proff. Tsvetan Lazarov" 2
Phone
02 915 3 518
website
www.cpdp.bg
You can exercise all your rights regarding the protection of your personal data by sending an email to order@amoregelati.bg in a free form that contains a statement to that effect and identifies you as the data holder.
If the consent relates to a transfer, the Controller shall describe the possible risks for the transfer of the data to third countries in the absence of an adequate protection solution and appropriate safeguards.
Any amendments to this Privacy Policy will be implemented once the current content is published on our website: www.amoregelati.bg.
General conditions
http://www.amoregelati.bg/ e web page (called web page for short www.amoregelati.bg), administered by "AMORE GELATI LTD, IBAN 206045981, with registered office and management address in Bulgaria, r. Sofia, ul. "Nikolay Haitov" № 6, in. B, office 3, address for business activity in the city of. Sofia, 5, Haiyta str. Tsar "Ivan Shishman" 41, tel. 00359 882301293.
Please read the terms and conditions below carefully before using the web page - www.amoregelati.bg.
About using this web page - www.amoregelati.bg. You unconditionally agree to these terms.
These General Terms and Conditions govern the relationship between "AMORE GELATI LTD and persons using the website and online shop located at www.amoregelati.bg.
The Terms and Conditions may be changed at any time by updating and posting them on the current web page www.amoregelati.bg. Such changes shall be effective immediately upon posting and shall be binding on all users/customers. By accessing www.amoregelati.bg, users agree to abide by the merchant's terms and conditions as well as applicable laws.
“AMORE GELATI LTD is the creator and owner of the website www.amoregelati.bg .
“AMORE GELATI LTD You are granted the right to download and view any material that is posted for your personal, non-commercial use only, provided that you observe and comply with all copyright and related notices. The materials on this web site may not be modified in any way, nor copied, publicly distributed or given away for any public or commercial purpose. The materials on this www.amoregelati.bg web page are protected by copyright and related rights laws, and any unauthorized use may be a violation of copyright, intellectual property and trademark rights or other legal provisions.
Supervisors:
Data Protection Commission
address. Sofia, ul. "Prof. 2, Tsvetan Lazarov Street, Sofia
e-mail: kzld@cpdp.bg
Web site: www.cpdp.bg
Consumer Protection Commission
address. Sofia, Slaveykov Square № 4A, et. 3, 4 и 6,
Hotline: 0700 111 22
Website: http://www.kzp.bg/
Orders can be placed online at www.amoregelati.bg and by calling 00359 882 301293, by ordering online at www.amoregelati.bg or by buying directly from the stores:
Online orders - In this option you can register as a "User" or place an order as a "Guest". The registered user has a personal account through which he can track his orders and more;
Phone orders - With this option, you can place your order directly by calling +359882301293, where our operator will take it;
Buying from a shop - you can buy the products directly from our shop "AMORE GELATI LTD in the town of. Sofia, ul. Tsar "Ivan Shishman" 41.
Orders are deemed accepted for execution every working day from 8.00 a.m. to 3.00 p.m. Orders placed via the online shop are deemed accepted in the first working hour following the order.
The products and services shown on the www.amoregelati.bg web page are offerings detailed on the web page www.amoregelati.bg.
Your ORDER placed through www.amoregelati.bg will be accepted as a contract offer.
By placing an order on www.amoregelati.bg, you confirm that you agree to the form of communication (telephone and/or e-mail) through which www.amoregelati.bg fulfils orders on the website. www.amoregelati.bg.
If the web page www.amoregelati.bg confirms the fulfillment of an order, this means full acceptance of the terms of the order. Acceptance of an order by a web page www.amoregelati.bg is deemed to have taken place when there is an electronic confirmation (e-mail, Viber, etc.) sent by a web page www.amoregelati.bg, or a telephone number to the customer without requiring confirmation of receipt by the customer.
The contract shall be deemed to have been concluded and shall become effective upon confirmation of the order by a web page www.amoregelati.bg, or phone number to the customer. These terms and conditions of sale are the basis of the concluded contract.
All prices in the online store are in Bulgarian leva and are valid at the time of publication, the trader has the right to change them at any time. The new prices are valid for customers from the date of their publication on the website. Prices for confirmed orders are final and not subject to change.
The subject of the order is the products gelato and sorbets, ice cream cakes, sticks, jars, waffles, chocolate and chocolate products, cakes, confectionery, hot and cold drinks, etc., which the customer has expressed a wish to purchase by creating an order on the website, confirmed by www.amoregelati.bg. The products have the characteristics described by the web page www.amoregelati.bg.
All prices are inclusive of VAT.
The pictures of goods published on the website are illustrative. There may be discrepancies with actual products.
Deliveries are carried out on the territory of the town of. Sofia.
How are the goods/services sent/received? On-site pickup and delivery with company courier, and courier company.
Delivery for the town of. Sofia are made within 3 working days from the date of the order. After you place your order you will receive an e-mail, text message on your phone or Viber, confirming receipt and fulfillment of your order.
In case of an incorrect or wrong address, contact person and/or telephone number when submitting the request via www.amoregelati.bg. “AMORE GELATI Ltd. shall not be bound by any obligation to perform the contract. The Customer shall be liable for a penalty equal to the costs incurred for the execution of the order.
Order cancellation policy - The customer may not refuse an order for a custom-made product.
The customer can cancel the order within 30 minutes from the moment of placing the order.
In case of order cancellation within 30 minutes and payment by card, the money will be refunded to the card with which the payment was made.
Taking action in the event of a customer complaint for defective or faulty goods / services - We do not accept returns on food items and products made on site or to order. If an error is made in the execution of the order by us, the order is executed again.
The price of each delivery within the city of. 6 BGN incl. VAT. For orders of minimum 50.00 BGN - the delivery for the city of Sofia is subject to VAT. Sofia is free.
Payment is made in Bulgarian leva online on the website www.amoregelati.bg , through a virtual post-terminal or by cash on delivery.
The Buyer undertakes to provide an accurate and valid telephone number, delivery address and e-mail address, to pay the price of the goods, to pay the cost of delivery where the same is not free and to provide access and opportunity to receive the goods.
Upon receipt of the goods, the buyer is obliged to inspect them immediately. If any shortages, discrepancies with the order or deficiencies are found, they should be reported immediately to the trader by phone or email.
Upon acceptance of the shipment without remarks, all subsequent claims for apparent defects, discrepancies and shortages shall be deemed to be unfounded and shall not be accepted and the delivery shall be deemed to have been duly made.
Due to the fact that ice cream is a perishable item, no returns will be accepted on ice cream and ice cream items. Complaints are accepted on our telephone number 00359 882301293 or email order@amoregelati.bg at 14 days of the delivery, as reflected in the delivery documents from the courier.
“AMORE GELATI LTD, via www.amoregelati.bg shall not be liable for failure to perform its obligations under this contract in the event of circumstances that "AMORE GELATI LTD, via www.amoregelati.bg did not foresee and was not obligated to foresee - including, but not limited to, acts of God, fortuitous events, problems on the World Wide Web of the Internet and in the provision of services beyond the control of "AMORE GELATI LTD via www.amoregelati.bg.
This policy forms part of the Terms of Use of this website and as such shall be applied and interpreted in accordance with the laws of the Republic of Bulgaria.
“AMORE GELATI LTD is the trade name, logo and brand.
All rights are protected in accordance with the laws of the Republic of Bulgaria and international laws. The content, texts, photos, logos and all other materials are the intellectual property of "AMORE GELATI LTD and all such materials may be used for personal, non-commercial purposes only. All abuse against "AMORE GELATI LTD are strictly prohibited. You are hereby notified that "AMORE GELATI " LTD strictly monitors intellectual rights and legal proceedings will be initiated against all infringers.
Online shop www.amoregelati.bg is managed from our office in Sofia, Bulgaria. All goods and materials published on the site can be used outside the country. If you use the online shop outside the country, you are responsible according to local laws. The terms of use of this "Online Shop" are governed by the laws of the Republic of Bulgaria.
The invalidity of any provision of these terms and conditions shall not invalidate the entire terms and conditions. The invalid provision of the general terms and conditions or a provision which contradicts mandatory provisions of law shall be replaced by the corresponding provision of the legislation in force in the Republic of Bulgaria.
The provisions of the Consumer Protection Act and the legislation in force in the Republic of Bulgaria shall apply to matters not covered by these General Terms and Conditions.
All disputes concerning the interpretation and performance of these General Terms and Conditions and the interpretation and performance of distance sales contracts and goods offered by the online store will be resolved by agreement, and in the event of failure to reach such an agreement, the dispute will be referred for resolution by the competent court in accordance with Bulgarian legislation.
The alternative dispute resolution body shall be the Conciliation Commissions of the Commission for Consumer Protection, with address. The Consumer Protection Commission, with its head office at the Consumer Protection Commission, Sofia, pl. 070011122, http://www.kzp.bg/.
These General Terms and Conditions are adopted on 01.01.2020 and enter into force on the date of their publication on www.amoregelati.bg. “AMORE GELATI LTD will update these Terms and Conditions from time to time as necessary. If changed, the updated Terms and Conditions will be posted on the Site.