Privacy Policy

АМОРЕ ДЖЕЛАТИ ООД | https://amoregelati.bg/

Last updated: March 4, 2025

This Privacy Policy describes how АМОРЕ ДЖЕЛАТИ ООД ("the Company", "we", "us", or "our")

collects, uses, and discloses your personal information when you visit or use our website

https://amoregelati.bg/ (the "Site") or otherwise communicate with us (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether

you are a customer, website visitor, or another individual whose information we have collected

pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to

the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not

agree, please do not use or access any of the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or

for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site

and update the "Last updated" date at the top of this page.

2. What Personal Information We Collect

2.1 Information You Provide Directly

Information that you directly submit to us through our Services may include:

• Basic contact details including your name, address, phone number, and email address.

• Account information including your username, password, and security questions (if you create

an account).

• Shopping and order information, including items viewed, added to cart or wishlist.

• Customer support information including the content of messages you send us.

Some features may require you to provide certain information. You may choose not to provide it, but

doing so may prevent you from using those features.

2.2 Information Collected Automatically (Cookies)

We automatically collect certain information about your interaction with the Services ("Usage Data").

We may use cookies, pixels, and similar technologies ("Cookies") for this purpose. Usage Data may

include device information, browser type, network connection details, IP address, and information

about how you interact with the Site.

Most browsers accept Cookies by default. You can configure your browser to reject Cookies, though

doing so may affect the functionality of certain features. For details on Shopify's use of cookies, see:

https://www.shopify.com/legal/cookies.

2.3 Information from Third Parties

We may obtain information about you from third parties, including:

• Technology and platform providers supporting our Site and Services, such as Shopify.

• Payment processors, who collect payment information (e.g., card details, billing address) to

process transactions.

• Advertising and analytics partners, who may use tracking technologies when you interact with

our Site or emails.Any information obtained from third parties will be treated in accordance with this Privacy Policy. We

are not responsible for the accuracy of third-party information or for their privacy practices.

3. How We Use Your Personal Information

Providing Services: To operate our website, manage accounts, respond to enquiries, and

communicate with you regarding your requests.

Marketing and Advertising: To send marketing communications by email or other means, and to

show relevant advertisements. You may opt out of marketing communications at any time.

Security and Fraud Prevention: To detect, investigate, and take action regarding fraudulent, illegal,

or malicious activity. If you create an account, keep your credentials confidential and contact us

immediately if you believe your account has been compromised.

Customer Communication: To provide customer support and improve our Services, in our legitimate

interests to be responsive to you and to maintain our business relationship.

4. Legal Basis for Processing (GDPR)

As a company operating within the European Union (Bulgaria), we process your personal data on the

following legal bases under the General Data Protection Regulation (GDPR – Regulation (EU)

2016/679):

• Performance of a contract: processing necessary to fulfil a transaction or provide a service

you have requested.

• Legitimate interests: for fraud prevention, security, and improving our services, where these

interests are not overridden by your rights.

• Consent: for marketing communications and non-essential cookies, where you have given

your explicit consent.

• Legal obligation: where we are required to process data to comply with applicable law.

5. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties, including:

• Vendors and service providers who perform services on our behalf (e.g., IT management,

payment processing, data analytics, customer support, cloud storage).

• Business and marketing partners, including Shopify, to provide services and advertise to you.

Our partners use your information in accordance with their own privacy notices.

• With your consent, when you direct us to share information with third parties.

• Our affiliates or within our corporate group, in our legitimate interests to run our business.

• In connection with a business transaction (e.g., merger or acquisition), or as required by law

(e.g., in response to court orders or regulatory requests).

6. Your Rights Under GDPR

As a data subject under the GDPR, you have the following rights regarding your personal data:

• Right of access: you may request a copy of the personal data we hold about you.

• Right to rectification: you may request correction of inaccurate or incomplete data.

• Right to erasure ("right to be forgotten"): you may request deletion of your data in certain

circumstances.

• Right to restriction of processing: you may request that we limit how we use your data.

• Right to data portability: you may request your data in a structured, machine-readable

format.

• Right to object: you may object to processing based on legitimate interests or for direct

marketing.• Right to withdraw consent: where processing is based on consent, you may withdraw it at

any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us using the details in Section 10. You also have the

right to lodge a complaint with the Bulgarian Commission for Personal Data Protection (Komisiya za

zashtita na lichnite danni – KZLD) at www.cpdp.bg.

7. User Generated Content

The Services may enable you to post product reviews and other user-generated content. Any content

you submit to public areas of the Services will be publicly accessible. We are not responsible for the

privacy or security of information you choose to make publicly available, or for the accuracy or use of

information disclosed or received from third parties.

8. Third Party Websites and Links

Our Site may contain links to third-party websites or platforms. We are not responsible for the privacy

or security practices of those sites. We encourage you to review their privacy policies before providing

any personal information. Our inclusion of such links does not imply any endorsement of their content

or operators.

9. Children's Data

The Services are not directed to children under the age of 16, and we do not knowingly collect

personal information from children. If you are the parent or guardian of a child who has provided us

with their personal data, please contact us using the details below to request its deletion.

10. Security and Retention of Your Information

We implement appropriate technical and organisational measures to protect your personal data

against accidental or unlawful destruction, loss, alteration, or unauthorised disclosure. However, no

security system is completely impenetrable. We recommend that you do not use unsecured channels

to communicate sensitive information to us.

We retain your personal data only for as long as necessary to fulfil the purposes described in this

Privacy Policy, or as required by applicable law.

11. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or need to contact

us regarding your personal information, please reach out to us:

АМОРЕ ДЖЕЛАТИ ООД

Website: https://amoregelati.bg/

Contact page: https://amoregelati.bg/pages/contact

This Privacy Policy is governed by the laws of the Republic of Bulgaria and the General Data Protection Regulation

(GDPR – EU 2016/679).